Refund & Return Policy

Every Thistle & Fern product is handcrafted in small batches in Broken Arrow, Oklahoma, and I want you to love what you receive. If something isn’t right, here’s how I’ll make it right.

Damaged, leaking, or incorrect items

If your order arrives damaged, leaking, or isn’t what you ordered, email me a photo within 7 days of delivery. I’ll send a free replacement or a full refund, whichever you prefer. You don’t need to send anything back.

Unopened items

You can return unopened, unused products within 30 days of delivery for a refund of the product price. Return shipping is your responsibility, and original shipping charges aren’t refundable.

Opened or used items

For hygiene and safety reasons, I can’t accept returns of opened or used products.

Sensitive skin

Full ingredients are listed on every product. If you have sensitive skin or allergies, please review them and patch test before use. If you have a concern, reach out and I’ll do my best to help.

Lost packages

If your package is lost in transit, contact me and I’ll help you file a claim with the carrier. If tracking shows it was delivered but you didn’t receive it, let me know and we’ll work it out together.

How to request a refund

Email me at liz@thistlefernbody.com with your order number and a short note about the issue. Approved refunds go back to your original payment method within 5 to 7 business days.

Questions? I’m always happy to help.